Shipping & Returns Policy
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1. Shipping Policy
Shipping Area
Beluga Spas currently only ships to addresses within the UK mainland.
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Shipping Timeframe
We strive to process and ship all orders within 5 working days from the date of purchase. Please note that this timeframe is not guaranteed and may vary based on factors such as order volume and availability of the product.
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Shipping Charges
Shipping charges will be calculated and displayed at checkout. The cost of shipping will depend on the weight and dimensions of the order, as well as the delivery location.
Shipping Method
All orders are shipped via reputable courier services. A tracking number will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.
Delivery
While we aim to deliver within the estimated timeframe, unforeseen circumstances may cause delays. Beluga Spas is not liable for any delays in shipment.
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2. Returns Policy
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Return Period
If you are not satisfied with your purchase, you may return the product within 30 days from the date of delivery for a refund or exchange, provided that the product meets the return conditions outlined below.
Return Conditions
To be eligible for a return, the product must:
- Be returned as new and undamaged
- Be in the original packaging with all accessories and parts included
- Not show signs of use, wear, or alteration
Return Process
1. Contact our customer service team at [Insert Email] to initiate a return. Please provide your order number and reason for the return.
2. Our team will provide you with a return authorization and instructions on how to send your item back.
3. Package the product securely in its original packaging, including any documentation, accessories, and/or other items that came with it.
4. Ship the product to the return address provided by our customer service team. You are responsible for the cost of return shipping.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within [number] days. Please note that shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email] with details and photographs of the damage or defect. We will arrange for a replacement or refund as appropriate.
Contact Information
If you have any questions or concerns about our Shipping and Returns Policy, please contact us at:
Beluga Spas
Northlands Farm,
Salthill Road,
Chichester,
PO19 3PY
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